Complaints

We want everyone to feel well looked after. If something isn't right, please tell us. Raising a concern will not affect your therapy.

1. Talk to us

Many concerns can be sorted out by talking them through in a session or by phone.

2. Make a formal complaint

Email info@beyondwordstherapy.co.uk with "Complaint" in the subject line, or write to Beyond Words Therapy Ltd, One Space, 1 Church Lane, Enfield EN1 3EJ. Please say what happened, when, and what you would like to happen.

• We'll acknowledge your complaint within 5 working days.

• We'll send a full written response within 20 working days. If we need longer, we'll tell you why.

3. If you're still not satisfied

You can contact:

• Health and Care Professions Council (HCPC), which regulates Alex as an Art Psychotherapist: hcpc-uk.org/concerns

• British Association for Counselling and Psychotherapy (BACP), through its Professional Conduct Procedure: bacp.co.uk

• Your health insurer, if your sessions were insurer-funded

• Information Commissioner's Office (ICO), about how your personal data was handled: ico.org.uk/make-a-complaint, 0303 123 1113