Fees & policies

Fees

  • Initial 15-minute call: free

  • Online session, 50 minutes: £115

  • In-person session, 50 minutes (Enfield): £130

Health insurance

We're a recognised provider for AXA, Aviva, WPA and Vitality. Fees for insured sessions vary by insurer. Please get authorisation from your insurer before your first session and send us your authorisation number.

Cancellations

You can cancel or move a session free of charge with more than 24 hours' notice. Sessions cancelled or moved with less than 24 hours' notice are charged in full. Outstanding fees need to be paid before further sessions are booked.

Regular sessions

Therapy works best with consistency, so we keep the same day and time each week where possible. Sessions are available in person and online.

Breaks

The clinic usually closes for a period over the summer and at Christmas. We give plenty of notice.

Ending therapy

There's no fixed end date. Endings are an important part of therapy, so we recommend planning at least three sessions to finish.

Confidentiality

Sessions are confidential. Clinical notes are stored securely and encrypted. We would only share information without your consent where the law requires it or where there is a serious risk of harm to you or someone else. See our Privacy policy.

Professional standards

Alex is registered with the HCPC (AS017343) and follows its Standards of conduct, performance and ethics, and is an accredited member of the BACP (00991935), working within its Ethical Framework for the Counselling Professions. Alex holds professional indemnity insurance and an Enhanced DBS check.

Complaints

See our complaints process.